Introduction to the VKB Group

The VKB Group is an agricultural company, providing support to farmers and producing straight-from-the farm-foods for consumers. Apart from the various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.

Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.

This “house of brands” we’ve established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.

Our purpose

Touch lives – for the better: We always aim to make a positive impact in people’s lives: our employees, producers, clients, communities and the larger industry. And, through collaboration with this group of people, we strive to make an even bigger and longer lasting impact in the lives of all South Africans.

Values

We live by five important values:

We are HUMBLE

We acknowledge that we are blessed

We are HUNGRY

We do not settle for mediocre

We are BOLD

We do what is right, even if it scares us

We are SMART

We consider our words and actions

We are TEAM PLAYERS

No-one can do this alone

Our legacy

For the Love of the Land: We do it all for our legacy and the love of nature, people, country, sustainability and progress.

More about QPro Feeds
QPro Feeds is a dynamic Animal Feed Manufacturing business with a facility in both Bethlehem and Vrede. We are responsible for producing animal feed to in-house clients as well as external clients in the monogastric and ruminant fields.

Job Description
The ideal team player will be a pro-active and detail-oriented individual with strong organisational and communication skills.  They will be responsible for supporting the sales team by processing customer orders, managing sales data and ensuring smooth day-to-day operations.  A customer-focused mindset, ability to multitask and experience with administrative systems are essential for success in this role.

Requirements

• Grade 12 or equivalent,
• Minimum 3 years’ experience in a similar sales/customer service role.
• Strong computer literacy; NAV knowledge beneficial.

Duties and Responsibilities

• Handle incoming order via phone/email and enter them into NAV.
• Provide after-sales support and manage queries or complaints.
• Process sales orders, issue invoices and credit notes accurately and on time.
• Manage pricing updates and maintain and update customer database.
• Create transporter purchase orders, process documentation and handle related administration.
• Create and maintain various sales reports, dashboards and data analysis.
• Ensure accurate delivery details and follow-up documentation.
• Provide administrative support to the sales and operational teams.

Skills Required

• Excellent communication and interpersonal skills.
• Strong planning, organisation and analytical skills.
• Self-motivated, assertive, and able to work under pressure.
• Customer centric with a proactive problem-solving approach.
• Accuracy, precision and attention to detail are essential.